Woman nailed with $7,000 shipping charge after ordering toilet paper on Amazon

Like pretty much everyone who shops on Amazon, Barbara Carroll was seeking a good deal. Instead, she got a bill for more than $7,000 for an order of toilet paper.

Carroll told Atlanta’s WSB-TV about ordering three boxes of toilet paper as part of her job as a building manager. 

She checked her bank statement days after the package was delivered and found a charge of more than $7,000. 

Carroll claims her Amazon order included $88.17 for the toilet paper, and shipping charges totaling more than $7,400.

“After I screamed I thought, ‘Oh this is not a problem, this is Amazon and Amazon will take care of it,'” Carroll told WSB.

However, at the time WSB posted their story, Carroll said she had not received a refund from Amazon because the order came from a third-party seller. USA TODAY has reached out to Carroll for an update.

In a statement Thursday, Amazon confirmed Carroll had received a refund for her order, and that the company has taken action against the seller. According to Amazon policy, sellers are not allowed to set “excessive order fulfillment and shipping costs” on orders.

“We have selling policies that all sellers agree to before selling on Amazon, and we take action against those that violate them and harm our customer experience,” said Amazon in a statement.

Follow Brett Molina on Twitter: @brettmolina23.

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